1. DSpace at My University

Browsing by Author กชกร เทียนบาง

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2563ระบบตอบคำถามอัตโนมัติการบริการงานทะเบียนด้วยไลน์ แชทบอทAcademic Support Center and Registration Bureau, Rajamangala University of Technology Krungthep is responsible for supporting work concerning students' enrollment, and has specific operation hours. Many students wish to contact the bureau about questions during closed hours, which would cause delay in response time. From that problem we study and develop automatic answering system targeting questions on registration services using Line Chatbot. The objective for the automatic answering system is to increase contact channel for the bureau that achieves less response time. With the LINE application to interact with conversations, Dialogflow is a Chatbot generator for automated queries. Line official account is used for notifications on LINE application, and Google Forms is used to assess customer satisfaction. The results of the satisfaction assessment from the users was at high level. The mean is 4.37, and the standard deviation is 0.80. The results shows that the automatic answering system uses appreciate instructions and explanations, and hence is easily understood by the users; มนรดา ศิริมงคล, อาจารย์ที่ปรึกษาโครงงาน; กชกร เทียนบาง; โชติมนต์ นุรารักษ์
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